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jatten
New Contributor New Contributor
Member since 18th Dec 2012
3 Posts
Accepted Solution

I cannot register for my number to check usage

when I enter my mobile number, it shows The service entred is not eligible for My Account registration.

How can i check my usage???

Andy
Online Community Manager Online Community Manager
Member since 16th Jan 2012
2,161 Posts

Re: I cannot register for my number to check usage

Hey Jatten, how long have you had this mobile service active for?  Can I confirm is it a Post-Paid or Pre-Paid service and what plan are you currently on?  Let us know and we'll look into this further!

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jatten
New Contributor New Contributor
Member since 18th Dec 2012
3 Posts

Re: I cannot register for my number to check usage

this is my first month. i just transferred from 3.

 

post-paid. My one is the CPA employee sth plan

Andy
Online Community Manager Online Community Manager
Member since 16th Jan 2012
2,161 Posts

Re: I cannot register for my number to check usage

It looks like you're on a corporate plan that doesn't include My Account access at this time jatten.  Currently with our mobile services only account numbers that begin with an 8 or a 9 can have their number linked.

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Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

jatten
New Contributor New Contributor
Member since 18th Dec 2012
3 Posts

Re: I cannot register for my number to check usage

so at this stage, how can i check my usage?
Solution
llopez
Member Member
Member since 6th Aug 2012
4 Posts

Re: I cannot register for my number to check usage

Good afternoon,

 

I've just been informed that because you are on a CPA plan you wont be able to register for 'My Account'.

 

Regards,

 

Lucienne Lopez